Full term and condition policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • E-Gift voucher

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.


    Sale items

    Only regular priced items may be refunded. Sale items cannot be refunded.

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Shipping returns

    To return your product, you should mail your product to: {physical address}.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Need help?

    Contact us at {email} for questions related to refunds and returns.

    TERMS AND CONDITIONS

    GENERAL TERMS

    Golden Fingers Thai massage is a massage therapy services offering Thai traditional massage . We work hard to ensure our premises are a safe place for staff and clients. We do not offer any sexual services, commercial or otherwise. Please show your respect.

    REFUND POLICY

    Golden Fingers Thai massage provides services charged according to time and product use, for sale at the time of an appointment, directly on our premises, and for online purchase in advance. Golden Fingers Thai massage also offers vouchers and products that may be ordered in advance for delivery or collection, or made available online.

    Bookings are made online may be cancelled or amended up to 3 hours prior to the start time of the booking, and we won’t take any deposit prior of their booking.

    However, the customer makes an appointment via phone, Fresha marketplace, Google platform, facebook and instagram platform acknowledges that they may be asked to confirm their booking with debit / credit card upon booking successfully. If the appointment fails to take place within 3 hours of the allocated time onto a different day or no-show, they will be charged as a cancellation fee at 50% of the service cost and that is NON-REFUNDABLE. 

    All charges for services undertaken are final and not subject to refund unless we have either failed to provide the service booked, or due to unforeseen circumstances are unable to complete it according to the description contained on this website, or on any menu of services provided on our premises. If you are unhappy with your treatment, please discuss it with us.

    All vouchers has their expiry date on it, after its expired the customer acknowledges that they won’t be able to redeem or refund.

    Full Gift Voucher POLICY term and conditions

    1. Gift voucher sells on Robovoucher;

    – each deal, promotion they are subjects to use at once time and they are unable to deduct any minutes and give to someone else

    – We are subjects on going to close the ROBOVOUCHER online system, we will retain all the voucher in robovoucher from 1 July 2022 until 30 June 2023 only. After the date stated period, we do not accept or redeem any voucher from robovoucher towards.

    2. Gift voucher value card sells on Fresha plus;

    – They are subjects to use unlimited time until there credit has been redeemed all within ONE year from date purchased.

    3. Gift voucher occasionally deal sells on Fresha plus, they are subjects to use once time, they are unable to share the minutes state on voucher to someone else  and expired within 3 months only from date purchased as deals are month to month.

    4. Physical gift card, they are subjects to use once time only, they are unable to share the minutes state on voucher to someone else  and expired ONE year from date purchased. However, if they buy as deal sell from online channel they will be subject to expired within 3 months from date purchased

    Full massage treatment price and menu term and conditions 

    • 30 minutes, means you can use this as one person, they’re unable to deduct or share with someone else.

    • 45 minutes, means you can use this as one person, they’re unable to deduct or share with someone else.

    • 60 minutes,  means you can use this as one person, they’re unable to deduct or share with someone else.

    • 75 minutes, means you can use this as one person, they’re unable to deduct or share with someone else.

    • 90 minutes, means you can use this as one person, they’re unable to deduct or share with someone else.

    • 120 minutes, means you can use this as one person, they’re unable to deduct or share with someone else.

    • 150 minutes, means you can use this as one person, they’re unable to deduct or share with someone else.

    • 180 minutes, means you can use this as one person, they’re unable to deduct or share with someone else.

    • 210 minutes,  means you can use this as one person, they’re unable to deduct or share with someone else.

    • Any … minutes, means you can use this as one person, they’re unable to deduct or share with someone else.

    Customer acknowledges from full treatment price and menu T&C that they CANNOT share any minutes with anyone since generally use for one person/individual purpose only.

    Special offers, Deals, Promotion term and conditions

    Special offers are provided subject to their own terms and conditions notified in association with the offer. Generally, bookings made under special offer provisions are non-refundable unless otherwise stated.

    Payment term and conditions

    Payment for goods and services must be made using a credit or debit card, Apple Pay, Android Pay, direct bank transfer, Afterpay or cash.

    COVID-19 term and conditions

    • Due to changes in New Zealand’s response to COVID-19, Golden Fingers Thai massage will be open for business following the mandated protocols in force from time to time.

    • The Client will not enter our premises with symptoms that suggest COVID-19 infection, nor if required to isolate while awaiting a test result or recovering from prior infection.

    • The Client will wear a mask during treatment if requested to do so by our staff, and will not cough or sneeze openly around others.

    Any enquiries within Term and conditions, please contact us via email Admin@GoldenFingersThaiMassage.co.nz